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Frequently Asked Questions

Where can I buy tickets to events at The Redstone Room?

Advance tickets can be purchased via our ticketing system, eventbrite.com. You will find links to purchase tickets for any event from the event page on our Calendar of Events.


Can I call the Box Office to purchase tickets?

Yes, an RME employee can help you at 563-326-1333.
 

What does it mean to have a "General Admission" ticket?

All shows at the Redstone Room are General Admission unless noted otherwise. General Admission (GA) seating means that any seating other than reserved is available on a first come basis. Please note that purchasing a GA ticket does not guarantee a seat.
 

What is the ticket refund policy?

Tickets for concerts in the Redstone Room are NON-REFUNDABLE, with the exception of canceled shows.
 

Can I reserve a table in the Redstone Room?

Table reservations are available for $50 for the general public. If you'd like to reserve your table, please contact the admissions desk at 563-326-1333 or purchase a reserved table online through the link on each event page on our Calendar of EventsCLICK HERE to learn how you can support our programs and gain donor benefits.
 

Are there places to sit in the Redstone Room?

The number of seats available depends completely on the nature of the event. If it is important that you have a seat, please ask what the seating configuration is at time of purchase or call us the week of the show. Depending on the event, there may be as many as 100 seats or as few as none. The main floor is usually set up in a cabaret style which is all general admission - tables, chairs and stools are available on a first come basis. Some events will have very limited seating. Again, if seating is important to you, it is best to ask about the specific event when you purchase tickets.


What should I do if I have special needs?

Please call (563.326.1333 ext. 101) prior to the day of the event if you need to make special arrangements (physically accessible seating, etc.). Please give us as much advance notice as possible so we have time to respond to your request.

 

What time should I arrive to get a good place to see the show?

Due to the historic nature of the Redstone Room, there are architectural columns in the space. Although most everyone inside the venue can easily see the stage, the earlier you get there, the better the seat. For a sold out show, it is not uncommon for lines to form outside well before the doors open. Other times, you could arrive at show time and still find a preferred spot. It is really up to each person attending the event and their personal preference.
 

What does "Sold Out" mean?

When a show is sold out, it means there are no longer tickets available. So if you haven't already purchased tickets, you will not be able to attend the sold out show. We do not usually hold back tickets for release at the last minute; however, in the event that not every ticket holder shows, in some cases it may be possible for us to sell more tickets after the show has begun.
 

What happens if I don't have my ticket with me when I arrive for the show?

Everyone must have a valid ticket in order to enter Redstone Room for paid events. If your ticket was purchased online, and you are the person who purchased the ticket, there is a chance that we can find it in the system. Please proceed to the front desk for assistance. Please be aware that if the event is sold out you will not be able to purchase additional tickets.
 

Are credit and debit cards accepted at the bar? How about at the merchandise booth?

Credit and debit cards are accepted at the bar in The Redstone Room, but we do not accept Discover or American Express cards. Band merchandise booths usually accept cash only, but some do have their own electronic card scanning devices. There is an ATM located on the first floor of the RME in the event that you need cash.
 

Is food available in The Redstone Room?

Both Taco Bar & Bad Boyz Pizza are located on the first floor. You are welcome to bring food into the Redstone Room. 
 

What is the Redstone Room's policy on minors?

Unless the show is designated ALL AGES, you must be at least 19 years of age to enter the Redstone Room or be accompanied by a parent or legal guardian. Children eight years old and under do not have to pay admission to enter a Redstone Room show.
 

Can I rent the Redstone Room for private events?

Yes! The Redstone Room is available for rental. Please contact Chrissy Boyer at 563-326-1333 ext. 114 for additional information.

 

House Policies

Weapons - The possession of all firearms and other weapons (including concealed firearms) on our premises is strictly prohibited.

Camera/Recording - Camera and Recording policies are dictated by the Artist and are based on a show by show basis. Please see the specific show on the shows page for any additional information we may have. Please remember: Camera policies may be changed at the last minute by the Artist. We reserve the right to restrict camera use on the premises.

Stage Diving / Crowd Surfing - Stage diving and/or crowd surfing will result in immediate ejection from a concert. 

Re-Entry - Re-entry is allowed for those who are wrist banded at the door.

Backpacks - No backpacks of any kind are permitted.

Open Tabs - An automatic gratuity of 20% rounded to the nearest quarter will be added to all open tabs which are left at the bar after closing. Cards left overnight can be retrieved during normal River Music Experience business hours.

Emergencies - The Redstone Room and staff want to assure our customers that we strive to make your visit a safe and pleasurable experience. Renovated in 2004, The Redstone Room is constructed of fire-rated materials that meet or exceed all modern fire and assembly codes. In the unlikely event an incident occurs, stay calm and proceed to the NEAREST fire exit rather than retracing your steps to the entrance.

Please respect solo and acoustic acts by not talking during quiet performances. This can disturb the artists and other patrons. We work hard to bring in top-notch acts, and we appreciate our audience's compliance with these guidelines.
 

NEARBY Hotels

Radisson Quad City Plaza
111 East Second Street
Davenport, IA 52801
(563) 322-2200

Hotel Blackhawk
200 East 3rd Street
Davenport, IA 52801
(563) 322-5000

Holiday Inn
226 17th Street
Rock Island, IL 61201
(309) 794-1212
 

Parking

There is a parking ramp available right behind the Redstone Building on Main Street. This ramp requires prepaid parking upon arrival. You will put your license plate number into the machine in the garage stairwell to pay for parking. There is also an app available that will let you add more time as needed. 

Free two-hour street parking is available. Please check thoroughly for any signs or postings. 
 

Contact us

If you have any questions or comments, please contact us at:

Redstone Room at the River Music Experience
129 Main Street
2nd Floor
Davenport, IA 52801
563-326-1333 x101
 

Booking Inquiries

Please email your EPK to Kate Dale, Entertainment Director, at kdale@rivermusicexperience.org. Email is HIGHLY PREFERRED to hard copy cd's. We get many inquiries, so please give us ample time to review your EPK, and we will contact you. Thank you.

Click here for Production Specifications

Contact RME's Entertainment Director Kate Dale for Booking and Production Assistance: (563) 326-1333 x101